This Refund Policy applies to all subscriptions, credit purchases, and production orders placed through 3DAILY Studio for Business at studio.3daily.com, operated by My3dSelfie, Inc.. By purchasing a subscription or credits, you agree to the terms set out below.
Because our outputs are digital assets custom-produced to your specific brief by certified artists and AI systems and delivered for immediate commercial use, our refund terms reflect the nature of digital creative production.
Contents
1. Subscription Plans
1.1 Monthly Subscriptions
Monthly subscription fees are charged in advance and are non-refundable. We do not issue refunds for:
- Cancellations made mid-billing period — your plan remains active until the end of the paid period
- Unused credits within a billing period
- Failure to cancel before a renewal date
To cancel your subscription, visit your account settings at studio.3daily.com before your next renewal date.
1.2 Annual Subscriptions
Annual subscriptions are billed upfront at a discounted rate. Refunds are available as follows:
- Full refund if cancelled within 24 hours of initial purchase and no credits have been used
- Pro-rata refund for unused complete months, minus the value of credits already used, if you cancel within 30 days of your annual renewal date
No refunds are issued after 30 days of an annual renewal, regardless of usage.
1.3 Plan Changes
- Upgrading mid-cycle: any price difference is charged immediately, and a prorated credit top-up is added to your account once the charge is processed
- Downgrading mid-cycle: your plan and billing rate change immediately, but your current period's credit allocation is not reduced -- the lower amount only applies starting your next renewal. No refund is issued for the current period
2. Credits and Pay-As-You-Go
Credits and prepaid balances are non-refundable once added to your account, except in the following circumstances:
- Duplicate charge — if you were charged twice for the same purchase
- Technical failure — if credits were not added to your account due to a verified error on our side
- Fraud — if the purchase was made without your authorisation
Unused pay-as-you-go credits do not expire and cannot be transferred or sold to third parties. Credits have no cash value outside the Service.
3. Digital Outputs — AI-Generated
AI-generated outputs including renders, marketing videos, brochures, and AI concept models are non-refundable once generated or delivered. Credits consumed for these outputs are not reinstated.
If an output is technically defective — blank, corrupted, or materially different from the product description — please report it within 48 hours of delivery at [email protected]. We will re-produce the output at no additional credit cost.
We do not issue refunds or credit reinstatements where dissatisfaction is based on subjective aesthetic preference.
4. Production-Ready Digital Custom Products (Artist-Refined Models)
Artist-refined 3D models and CAD models are produced to your specific uploaded reference and brief by certified 3DAILY artists. Because every model is custom-made, we generally cannot offer refunds once production has started.
- One round of revisions is included with every artist-refined model order. If the delivered model does not match your approved brief, request a revision within 7 days of delivery.
- If the model materially fails to meet the agreed brief after the included revision round, we will either re-produce the model or reinstate credits to your account — at our sole discretion.
- Remedies for artist-refined models are limited to re-production or credit reinstatement. No cash refunds are issued.
- No remedy is available for dissatisfaction based on change of mind, a change in brief after production has commenced, or subjective aesthetic preference beyond the agreed brief.
5. Cancellation of Production Orders
You may request cancellation of a production-ready model order within 24 hours of placing it. A cancellation request within 24 hours does not guarantee a full refund if artist allocation or production work has already begun. Contact us immediately at [email protected] to request cancellation.
6. Effect of Refund on Licence
Upon issuance of a refund, all licences granted to you for the relevant output are immediately revoked. You must promptly delete all copies of the relevant files from your systems and storage. You are not authorised to use any refunded product in any form or for any purpose.
7. Disputes and Chargebacks
If you believe a charge to your account is incorrect, please email [email protected] with your company name, account email, order reference, and a description of the issue within 30 days of the charge. We will investigate and respond within 5 business days.
Please do not initiate a chargeback or payment dispute with your bank or card issuer before contacting us first. Chargebacks filed without prior notice may result in immediate suspension of your account pending investigation.
8. Governing Law
This Refund Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from this policy is subject to the exclusive jurisdiction of the state and federal courts located in Delaware, United States.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Material changes will be communicated to active subscribers by email at least 14 days before they take effect. The current version will always be posted at studio.3daily.com/policies/refund-policy.
Contact Us
My3dSelfie, Inc.
Platform: 3DAILY Studio — studio.3daily.com
Email: [email protected]
Address: 651 N Broad St, Suite 206, Middletown, DE 19709, United States